my grand mother take a flight from Ecuador two/eighteen/16 (prevent in Miami)in route to Big apple,when she was waiting around to get her luggage what a surprise she bought!!her luggage was broken and any person inside of steal some fantastic which was inside,also the zipper was violated(damaged)she lost in merchandise that she deliver it to my family members With all the Price tag about $350 when she knowledgeable what comes about in AA counter in JFK NY they available to changed her brand-new luggage by having an employed and aged one that appears like they get inside the garbage!!.also they stated that to fix takes about 4 weeks!
touring from Miami to Lima on Saturday March 21 even when I reserve the seats ahead of time I got the final row on the appropriate facet by the window and also the seat did not move producing my flight complicated ., on the best way back again on flight # 918 the service was worst. with the sign in I had to open up my accommodate scenarios to even up the weigth . After i supply to purchase the 3 more kilos they attempt to charge me $ one hundred eighty.00per accommodate situation. preventing to pay $ 480.00 I needed to go on he floor to move all around my belongins ,I needed to go back to the counter since out seats ( we ended up # ten on line at sign in ) have been separates, following that we experienced to keep going for walks about the gates since the counter worker by no means gave us the gate selection, ( After i inquire with regards to the gate details to another amercian ailines staff in gate 26 he pointed for the gate screan ) this time the seats felt scaled-down that typical , the foodstuff was awful, the bread was so tough , the lettuce on the salad seem outdated , I returned the meals the same way that I obtained it, the light turns off even though im looking at severeal instances that I had to help keep my finger to the swap to continue reading soon after 5 terrible hours I got to your summary which i wont vacation on American Airlines once more
After i arrived in Newark, AA knowledgeable me that the ticket agent experienced failed to “scan†my bag, and Due to this fact, even at 7:00 p.m., they may not arrange for my bag to receive on A different flight to Newark that evening.
Thanks for contacting American Airways Shopper Relations. This is often an automatic acknowledgment, offering me a chance to share along with you straight away what is occurring with the concept.
So Here's my Buddy due at get the job done and my son scared and perplexed standing within the gate and waiting around in line To learn more. Eventually your staff members advised them the flight was going to board yet again and it in no way did. Lori needed to get back again to her modest small children that evening and her career the subsequent morning, if the attendant mentioned the flight was cancelled. Your employees started administering adjust flight details and resort details. Lori life above an hour or so absent and tried to acquire a practical lodge for them to spend the night time. By the time it absolutely was her turn, there have been no handy hotels left in the area. All through this time, I'm on a single mobile phone with American Airlines and my husband is on A further and Lori is waiting around in one line next to my son who stood next to her in An additional. They last but not least reticketed Anyone to the flight. My son, the minimal which i used $one hundred fifty for being escorted and cared for by your airline, was not put on another achievable flight to return residence to his household, but in its place was put on an American Airlines flight the next day.
I'm so disappointed in the best way my past flight was managed as what I take into account myself a valued client/
I am one million member and generally love traveling on AA,but U.S. Air is no very good. The staff is very impolite
At sign in for flight 2356 my bag was considered by personnel as oversized. Placed in size Look at & was 1 inch to tall . My gripe- my husband with similar bag wasn't ( diff colour) requested to dimensions Test. observed numerous certainly also tall baggage past Examine pt. your getting rid of $.
consumer service agent from the “technologiesâ€/Website crew named lisa basically HUNG UP on me Once i was conversing. i’ve never ever experienced this kind of very poor experience before. she was very impolite before hanging up.
If you took the time to rent certified individuals to operate for your Airways then Potentially you wouldn’t be from the financial wherewithal that you simply’re enduring. Maybe you wouldn’t should constantly oversell your seats to make sure that travellers boycott your airline and use other extra reputable and dependable businesses such as Southwest or United.
I scheduled our relatives excursion to Cancun by Orbitz (there have been five of us). Though sitting down in the gate in Pittsburgh, PA I decided to tactic the desk to inquire about upgrading my wife and I to top notch. I used to be astonished to find out that “my ticket†disallowed me to up grade, and wasn’t supplied a cause and was told it doesn't matter what price tag I used to be prepared to spend I couldn’t enhance. What was shocking is the fact that there wound up currently being 6 unused firstclass seats available. Same thing occurred on the best way again from Cancun to Pittsburgh. Straight through flight each techniques with only two seats in firstclass getting used on the way again.
I had been stunned to discover that American Airways doesn't allow people with little small children board the aircraft to start with. That click here to find out more is a normal for almost all airlines. I used to be touring with my mom, husband, and 4 month aged son. I requested the a few african american girls at the rear of the desk if I was capable to wide the plane early.
So bottom line…..Unless of course you come back to me with some form of thought, you’ll by no means see me all over again.
My American Buddy acquired tickets on my behalf but I have been given no data from you. I haven’t been given any “variety†from you — how am I suppose to pick up my ticket at Narita airport?